Empathy can increase your influence, trustworthiness, and likability. It can increase you impact as a leader or sales professional. It can also help you deepen relationships, which can have a profound impact on your career or your business.
To watch the video, click here:
Here are key ideas from the video:
0:28 – The difference between empathy and sympathy:
Sympathy is more feeling based, you tend to feel sorrow or pity for others.
Empathy is the demonstration on understanding and compassion for others.
1:47 – How do you improve your empathy?
Ask questions and “label” the feelings and ideas the other shares with you
2:42 – How to be a more effective listener
Ask specific questions based on the responses you hear
4:13 – When it’s OK to mis-label a person’s emotions or feelings
It’s always OK. People tend to enjoy correcting others and helping clarify misunderstandings.
5:25 – The pronoun-hack that increases your impact and influence
“You”- focused statements are always preferable to “me” or “I” – focused statements.
6:22 – Books referenced in this video:
Never Split The Difference by Chris Voss
The Moral Molecule by Paul Zak
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