Empathy can increase your influence, trustworthiness, and likability. It can increase you impact as a leader or sales professional. It can also help you deepen relationships, which can have a profound impact on your career or your business.
To watch the video, click here:
Here are key ideas from the video:
0:28 – The difference between empathy and sympathy:
Sympathy is more feeling based, you tend to feel sorrow or pity for others.
Empathy is the demonstration on understanding and compassion for others.
1:47 – How do you improve your empathy?
Ask questions and “label” the feelings and ideas the other shares with you
2:42 – How to be a more effective listener
Ask specific questions based on the responses you hear
4:13 – When it’s OK to mis-label a person’s emotions or feelings
It’s always OK. People tend to enjoy correcting others and helping clarify misunderstandings.
5:25 – The pronoun-hack that increases your impact and influence
“You”- focused statements are always preferable to “me” or “I” – focused statements.
6:22 – Books referenced in this video:
Never Split The Difference by Chris Voss
The Moral Molecule by Paul Zak
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Michael’s mission is to help leaders, managers and sales professionals communicate with more confidence, impact, and influence. This passion is born from his own communication difficulties early in his career.
Fortunately, he discovered that public speaking is like riding a bike, swimming or driving a car - it’s a learnable skill. Once he discovered this ‘secret’ he became a voracious student of the craft. He took courses, studied some of the world’s best speakers and storytellers and continues to study presentation and business storytelling skills.
He is hired by companies and organizations, leaders, managers and sales professionals, and TEDx speakers to help them become more confident, impactful and influential communicators.
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